If you were required to pay a deposit, you must cancel prior to 2 weeks of the event time to receive a full refund. If a cancellation was made within 2 weeks of the event time, the deposit is non-refundable; however a credit will be saved as a rain check available for use within 1 year.
Bad Weather Policy
If the weather turns bad, there is no fee to cancel as long as you inform us before we set up. If you were required to pay a deposit, the deposit amount will be saved as a rain check available for credit within 1 year. Once we have set up, we have to pay our employees for their hard work and therefore we require full payment regardless of use. Note: Unless, the weather is so bad as to risk our equipment, we leave the decision up to you since your area might not be affected by weather conditions as much as another. Our main safety concern is wind. When winds go higher than approximately 20 MPH, jumps become unsafe regardless of our tie down methods. If you are concerned, please call our office.